Refund policy
Returns & Refunds
We want you to love your Finn purchase. If something isn’t quite right, we offer free returns within 30 days of delivery.
Free Returns
Eligible items may be returned within 30 days of delivery at no cost to you. Finn will provide a prepaid return shipping label.
Returned items must be in their original, unworn, unwashed, and unused condition, with all original tags attached.
Items showing signs of wear, washing, stains, odors, damage, or alterations are not eligible for return.
Refunds
Once your return is received and inspected, your refund will be issued to the original form of payment.
Please allow 5–10 business days after your refund is processed for the credit to appear on your account, depending on your bank or card provider.
Original shipping charges, if any, are non-refundable.
Exchanges
Need a different size or color? You can exchange directly through our self-serve returns portal: start your return, choose Exchange, and pick the new size or color. There's no need to return first and place a new order. Exchanges follow the same 30-day window and condition requirements above. Final sale items can't be exchanged, and refunds go to your original payment method.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll make it right.
Sale & Final Sale Items
Items purchased on sale or with a promotional discount are eligible for return unless they are specifically marked Final Sale.
Items marked Final Sale cannot be returned or exchanged.
Return Conditions
Finn reserves the right to refuse returns that do not meet the requirements above. Items returned outside the 30-day return window or in worn, washed, damaged, or otherwise unsellable condition may not be eligible for a refund.
Questions?
If you have any questions about a return or your order, please contact the Finn team. We’re happy to help.