30-Day Return Policy

30-Day Return Policy

We want you to love your Finn purchase. If something isn’t quite right, we offer free returns within 30 days of delivery.

Free Returns

Eligible items may be returned within 30 days of delivery at no cost to you. Finn will provide a prepaid return shipping label.

Returned items must be in their original, unworn, unwashed, and unused condition, with all original tags attached.

Items showing signs of wear, washing, stains, odors, damage, or alterations are not eligible for return.

How to Start a Return

Start your return through our returns portal: Start a Return. You can also email Finn customer service at info@shopfinnkids.com with your order number, and we’ll send you a prepaid return label.

Refunds

Once your return is received and inspected, your refund will be issued to the original form of payment.

Please allow 5–10 business days after your refund is processed for the credit to appear on your account, depending on your bank or card provider.

Original shipping charges, if any, are non-refundable.

Exchanges

Need a different size or color? You can exchange directly through our self-serve returns portal: start your return, choose Exchange, and pick the new size or color. There’s no need to return first and place a new order. Exchanges follow the same 30-day window and condition requirements above.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll make it right.

Sale & Final Sale Items

Items purchased on sale or with a promotional discount are eligible for return unless they are specifically marked Final Sale.

Items marked Final Sale cannot be returned or exchanged.

Return Conditions

Finn reserves the right to refuse returns that do not meet the requirements above. Items returned outside the 30-day return window or in worn, washed, damaged, or otherwise unsellable condition may not be eligible for a refund.

Questions?

If you have any questions about a return or your order, please contact the Finn team. We’re happy to help.